Deliveries

Order Processing Times and Despatch

Our working times are Monday – Friday, 9am to 5.30pm (5 pm on Fridays) during which we will process any orders. If an order is placed before our collection time then it will normally be despatched on the same day. Orders placed in the evenings will be processed the following morning. Orders placed on a weekend will be processed on a Monday morning barring public holidays or exigent circumstances.

Shipping within the UK

Couriers and Shipping Methods

For smaller and less expensive items, we use Royal Mail as our primary carrier. For Standard Shipping we will use the service that uses up the most of the shipping fee. This means that large letters normally go out Tracked 24 with small packages going on the Tracked 48 service. Untracked Small/Medium item shipping will use Royal Mail’s untracked postal services. For more expensive and Next Day deliveries we use a reputable courier service. We reserve the right to upgrade any delivery to a courier service should the need arise.

Delivery Time Estimates

All delivery times listed on our website are estimates based on historical information provided by Royal Mail and our courier partners. While we always endeavour to meet these estimates, external factors may prohibit this on occasion. We apologise if this does occur and will try to remedy the situation promptly. Shipping delays caused by Royal Mail or a courier service does not entitle you to financial compensation.

Next-Day Deliveries

Next Day delivery orders must be placed by 2pm GMT. If an order with Next Day delivery is placed before 2pm, it will be dispatched on the same day on a courier next day service. If an order is placed after 2pm and Next Day delivery is selected, it will be dispatched the following day on a next day courier service.

Multiple Delivery Times

Certain specialist products come directly from the manufacturer. If products with two different delivery times are selected, the slowest of these will be displayed. It is possible that you will receive two different shipments, one earlier and one later. In this situation, you will only be charged one delivery fee.

Courier Services

Certain specialist products come directly from the manufacturer. If products with two different delivery times are selected, the slowest of these will be displayed. It is possible that you will receive two different shipments, one earlier and one later. In this situation, you will only be charged one delivery fee.

International Shipping

While we do not offer international shipping through our website, this can be arranged by contacting us directly at sales@tpbodycamera.co.uk or calling +44 (0)1722 444 847. We do this so that we are able to offer our international clients up to date shipping costs as opposed to using an inflated flat fee.

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